• Application Deadline: Mon, 18 Sep 2023 00:00:00 GMT
• Position: Customer Engagement Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Palmgrove


• Job Field Customer Care 
  

Job Description

• Receive and attend to e-mails, telephone, social media from customers for all inquiries on complaints, enquiries, products and services etc.


• Actively market all products in the company portfolio.


• Ensure active & customer engagement to identify issues.


• Sustain and document knowledge on all customer requirements and provide immediate appropriate solutions.


• Ensure optimal utilization of all resources, tools and resolve all issues.


• Record enquiries, complaints, comments etc. for resolution and audit purposes


• Upload documents of customers for effective online document management


• Analyze all issues and recommend alternative solutions to ensure effective resolution within TAT.


• Escalate all issues using the appropriate escalation channels if required.


• Maintain the use of good grammatical construction and composition when responding to e-mails.

Requirement Skills

• Minimum of Bachelor's Degree or its equivalent in a reputable University or Polytechnic


• Problem-Solving skills with excellent written and oral communication skills.


• Consistently exercise empathy


• Have a strong product sense


• Communicate ideas clearly across teams


• Be comfortable learning about companies with complex, technical products


• Enjoy thinking about how to automate as much of your job as possible


• Strong attention to detail, result-oriented and creative skills.


• Be creative while working within difficult constraints.