• Application Deadline:
• Position: Spare Parts Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Basic Responsibility

• Ensure prompt and accurate response to client requests.


• Ensure proper calculation and delivery of prices on the quotation.


• Ensure proper allocation of parts related to customer requests and orders.


• Monitor and ensure timely ordering of parts from suppliers or from the warehouse and ensure accurate deliveries to clients.

Accountability & Responsibility

Scope of Accountability:

Support to the Customer:

• Maintain a close working relationship with our customers


• Establish regular telephone contact with our customers to ensure that they are in receipt of quotations and fully understand the message that is delivered through quotations.


• Ensure that the spares processing and delivery happens in a speedy timeframe.


• Liaise with the customer to manage their expectations and let them know when they can expect parts or the timeframe to receive them from the supplier.


• Support to stores and purchasing


• Ensure regular communication of parts’ requirements to stores and purchasing to ensure logistical planning


• Ensure repeat/call off orders and monthly commitments are known


• Establish clear communications to allow for sales business plans and slow-moving parts requirements

General:

• Support the Company’s vision “To become THE ONE, the most valuable brand for machinery solutions in Africa” by contributing continuously to a Customer-Value and a Customer-care-driven culture.


• Live the Company’s values in all internal and external activities and relations.


• Interact with members of the Aftersales Team and with employees in a constructive, productive and unselfish way that supports the development of synergies and the result of the Company.

Specific Job Description

• Ensure a requisition is promptly raised for any non-stock items that are required.


• Prepare quotations for every client’s inquiry with the complete information needed.


• Created quotation with the use of software application (SAP System).


• Generated and submitted weekly reports to the management for quoted offers, client’s complaints and even proffer suggestions on how to build client relationships.


• Regularly followed up with the client on the status of open quotations till the deal is closed won or closed lost.


• Generated customer satisfaction report for the management.


• Follow up with active and inactive clients to discover how we can assist/serve them better.


• Attended all incoming emails, calls, and inquiries.


• Research and provide customers with correct part information by utilizing all available resources to determine customer need


• Ensure customer satisfaction where possible, during your dealings.


• Maintain regular telephone contact with your customer list


• Ensure you target customer sales for parts promotions


• Complete quotations and invoicing in a prompt and efficient manner


• Engage with the aftersales accountant to ensure payments are made on time for the account sales you have made


• Identify potential customers that can utilize elements of our support in alternate brands


• Regularly update customer contact details both on Salesforce and SAP


• Work closely with the storeman to ensure parts and waybills are prepared in a reasonable time frame for the customer to take


• Ensure you have a list of any parts you are waiting for, and their requisition numbers and that you chase them on a regular basis with the Parts Co-coordinator


• Advise customer on substitution or modification of part when replacement is not available


• Advise customer of any quality improvement or service bulletin on part replacement


• Maintain communication with customers on open orders


• Communicate effectively to build strong, long-term, trusting relationships with customers


• Promote a one-stop shop to customer


• Gather as much data as possible from the client regarding their machine operation and hours so the business can improve its actionable data.


• Connect and liaise with suppliers to ensure all information and details are collected in a timely manner.


• Connect with suppliers to resolve any issues faced with quotations/responses received or supplies received.

Education

• Minimum of a Bachelors’ Degree


• 1-3 years of professional experience as a Customer service Executive, Sales Executive

Technical Competencies:

• Excellent presentation skills.


• Excellent marketing and sales skills.


• Good interpersonal and networking skills.


• Excellent negotiation skills.


• Must be self-motivated and results-driven.


• Must be an avid team player


• Able to work under diverse working conditions


• Able to handle pressure and give out optimum results

Leadership Competencies:

• Possess personal qualities of Integrity, Respect, and Commitment to corporate mission.


• Excellent Interpersonal, Communication, Collaboration and Influence abilities.


• Customer Driven (Internal & External).


• High energy with a strong Drive for results.


• Creativity and Innovation, with the ability to come up with new ideas and initiatives.


• Inclusiveness and ability to work well with different cultures and working environments.


• Solid Interpersonal, Communication, and Collaboration abilities- carry on clear and effective written and verbal communication; demonstrate objectivity, openness and acceptance of others' ideas.