• Application Deadline: Thu, 14 Sep 2023 00:00:00 GMT
• Position: Customer Care Representative


• Job Type Full Time


• Qualification OND


• Experience 1 - 3 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Job Responsibilities

We are looking for a customer care representative that will:

• Serve as customers’ primary point of contact.


• Act as a liaison between the company and its customers.


• Manage incoming calls and customers’ inquiries, while generating sales leads that develop into new customers.


• Identify and assess customers’ needs to achieve company’s satisfaction.


• Handle emerging problems that customers might encounter with accuracy and efficiency, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Manage records of customers’ interactions.


• Perform any other job-related duties as may be assigned by the supervisor.

Educational Qualifications

• The candidate should have minimum of an ordinary diploma (OND) in management studies, Marketing or a related field with two (2) years relevant experience.

Competencies Expected 

• Evidence of significant customer support experience or experience as a client service representative.


• Strong phone contact handling skills and active listening.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills.


• Ability to multi-task, prioritize, and manage time effectively.


• Understand the values of good communication skills.


• Proven problem-solving skills. Good interpersonal skills.


• Candidate must be patient, empathetic and good at having passionate communication.

Salary: #80,000