• Application Deadline: Tue, 12 Sep 2023 00:00:00 GMT
• Position: Marketing Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

JOB RESPONSIBILITIES

• Day-to-day operations in the customer support department are supervised.


• Responding to customer service issues as soon as possible.


• Developing excellent customer service policies, processes, and standards.


• Creating customer satisfaction goals and working with the team to fulfill them on a consistent basis.


• Putting in place an efficient consumer loyalty program.


• Keeping accurate records and recording all customer service activities and conversations.


• Analyzing service statistics and writing detailed reports on your results.


• Recruiting and training new customer service representatives.


• Managing the customer service department’s approved budget.


• Maintaining current knowledge of industry techniques and practices.


• Improve customer service, engage customers, and encourage the organic development


• Take charge of client issues and see them through to completion.


• Establish a defined mission and deploy techniques to achieve it.


• Create service policies, processes, and standards.


• Maintain accurate records and document customer service actions and conversations.


• Analyze data and create accurate reports

QUALIFICATION AND REQUIREMENTS:

• HND/BSC in Business Administration or related field from recognized institution.


• 2-3 years experience as a Customer Service Manager, Retail Manager or Assistant Manager in Printing and Advertising Company


• Experience in providing customer service support


• Excellent knowledge of management methods and techniques


• Proficiency in English


• Working knowledge of customer service software, databases and tools


• Awareness of industry’s latest technology trends and applications


• Ability to think strategically and to lead


• Strong client-facing and communication skills


• Advanced troubleshooting and multi-tasking skills


• Customer service orientation