• Application Deadline:
• Position: Customer Service Officer / Team Lead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Responsibilities:

• Responsible for enhancing the cinema experience of all guests by contributing to the smooth running of the cinemas in a friendly and efficient manner Selling box office tickets, responding to queries reservations and sales.


• Monitoring and maintaining cash flow, ensuring that there are no shortages.


• Ensuring that guests are well guided to entrance and exit into the cinema.


• Monitoring and maintaining guest flow, ensuring that there are no obstructions to guest cinematic experience.


• Participating in briefings and other meetings as requested by the Cinema Manager.


• Attend and participate in training sessions as required by Managers and HR.


• Contribute to increasing concession revenues.


• Responsible in the arrangement and cleaning of designated areas.

Core Competencies

• Customer Relation Skills – a polite, friendly, helpful and approachable manner; ability to deal patiently with guests


• Communication Skills – good communication skills.


• Professionalism - the ability to keep calm in an emergency and handle guest concerns and queries with calm.


• Integrity - honest and transparent in dealing with guests and colleagues.


• Numerical - maths skills, with the ability to handle money and work out change within a short time.


• Analytical skills - demonstrates the ability solve multiple problems within a short period of time.


• Health and safety – Ability to adhere to health and safety standards; demonstrate consistent health and safety practices; maintain a clean environment.


• Time management – Strong ability to prioritize task and work schedule to achieve service deadlines Excellent customer skill.


• Must be a good Team player with excellent ability to multi-tasking and able to adapt to varying situations.

Qualification and Experience

• Minimum of OND from a recognized institution. ∙