• Application Deadline: Wed, 29 Nov 2023 00:00:00 GMT
• Position: Guest Relations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 1 years


• Location Abuja


• Job Field Customer Care 
  


• Salary Range ₦200,000 - ₦300,000/month
  

Responsibilities

• Assist Front Office Manager in supervising daily front desk activities according to the established guidelines.


• Mailing and attending to telephone calls


• Attending to walk in Guest and make them comfortable


• Prioritize and delegate daily work responsibilities to front desk staff.


• Train and guide front desk staffs to provide quality customer services.


• Manage staffing schedules, shift changes, payrolls, and labor costs.


• Resolve guest issues and enquiries to ensure guest satisfaction.


• Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.


• Develop and implement strategies for bell desk, front office and parking.


• Ensure that facility is maintained clean, neat, safe and secure.


• Ensure that employees are properly groomed and dressed.


• Identify process improvement to achieve financial and service goals.


• Plan shift schedule and duties based on business forecast.


• Supervise the billing and cash processes to ensure compliance with company standards.


• Provide feedback to the team members on their performances and improvements.


• Assist in preparing yearly operating budgets, capital expenditure and manpower budgets.


• Monitor and control expenses within the allotted budget.