• Application Deadline: Sun, 17 Sep 2023 00:00:00 GMT
• Position: Dispute Resolution Officer-Smartcash PSB Airtel


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Job Purpose

• To handle all chargeback transactions raised against SmartCash PSB on the different switching platforms.

Key Responsibilities

• Extract chargeback reports from available portals and effectively resolve all claims in an accurate and timely manner.


• Review and accurately respond to communications received from settlement bank and/or the switch to identify if there are any variations with items logged in the portals.


• Engage Technology team to correct any identified issues on chargeback system/reports.


• Develop reports and analysis to support metric tracking statistics to management as requested to advise as to the status, volume, and potential chargeback exposures (if any).


• Processing of chargebacks to resolve valid submissions, authorized deductions and adjusting entries.


• Analyze and validate all chargeback disputes going into pre-authorization as notified by the Switching Company or Arbitrator.


• Timely engagement with all merchants and agents to obtain any pre-authorization evidence to avoid any financial exposures during chargeback dispute resolution.


• Identify and notify to the Team Lead or Head of Operations on any suspicious activity related to chargeback process.


• Confirm all debits passed on the Acquirer (Smart Cash PSB) by the switching company or settlement bank. This should include complete validation of all entries passed in the account.


• Perform other related duties as assigned by Line Supervisor/Manager.

Educational Qualification, Experience & Competencies

Education and Certification:

Must Have:

• Bachelor’s degree or HND in Banking & Finance, Accounting or Finance.

Work Experience

• Over 5 years working experience in the Fintech or banking industry, fully integrated in all aspects of chargeback process.


• Experience on settlement and daily reconciliation process will be an added advantage.

Skills and Competencies

• Advance skills and working knowledge of MS Office suite including Word, Excel, and PowerPoint.


• Excellent communication and organizational skills.


• Ability to pay attention to details.


• A general knowledge of accounting principles.