• Application Deadline: Fri, 22 Sep 2023 00:00:00 GMT
• Position: Team Member, Business Support & Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 4 years


• Location Lagos


• City Victoria Island


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• The Team Member, Business Support & Operations shall primarily be responsible for the following: Business Support


• Manage and coordinate Directorate projects- follow up with Banks and Internal Stakeholders and ensure projects are delivered to specification


• Coordinate Scheme QMR report requirement


• Work with bank & internal service providers to ensure that issue raised by banks across all services except POS support related ones are closed within agreed SLA. These are;


• All ATM support related issues, engagement with Banks and internal stakeholders for issue resolution.


• All settlement and settlement report related issues engagement with Banks and internal stakeholders for issue resolution;


• Merchant/ ATM/ Bank VAS/ Bank Agency banking Settlement related issues


• Settlement reporting issues


• Transaction reconciliation for banks & merchant.


• All dispute and dispute report related issues, engagement with Banks and internal stakeholders for issue resolution.


• All Banks’ agency banking solutions support related issues, engagement with Banks and internal stakeholders for issue resolution.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 1 - 4 years work experience.