• Application Deadline: Sat, 30 Sep 2023 00:00:00 GMT
• Position: Operation Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 10 years


• Location Lagos


• Job Field Administration / Secretarial 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Job Description

• This position is responsible for providing and implementing developed strategies and services.


• The Operations Manager works very close with managers of the different branches to monitor the operational efficiency of the service apartment.

Responsibilities

• To liaise with the housekeeping and maintenance departments to ensure smooth daily operations. 


• To carry out spot checks of apartments prior to guests' arrivals to ensure all is in order.


• Plans activities and allocate responsibilities to achieve the most efficient operating model


• Manage budgets/expenses, analyze and interpret financial information and monitor sales profits.


• Communicate with guests when appropriate by welcoming them, address their complaints, find solutions to problems.


• Deal with maintenance issues, shortages in staff or equipment renovation, etc.


• Ensure full compliance to operating controls, , policies, procedures and service standards.


• Manage on-going profitability of the company, ensuring revenue and guest satisfaction targets are met and exceeded.


• Closely monitor the apartment business report on a daily basis and take decisions accordingly.


• Maximizing apartment yield and revenue through innovative sales practices and yield management programs.


• Prepare a monthly financial reporting for the owners and stake holders.


• Responsible for corporate client handling and take part in new client acquisition along with the sales team whenever required.


• Lead in all aspects of business planning.


• Respond to audits to ensure continual improvement is achieved.


• Be accountable for responsibilities of branch heads and take ownership of all guest complaints.

Requirements

• Minimum of a B.Sc in Tourism, Hotel Management, Business Administration or other related courses.


• About 5-10 years in the hospitality industry, as a General Manager for service apartment


• Experienced in Housekeeping service. Supervisor, 


• Proven experience with clear track record of managing a service Apartment or Hotel


• Must possess outstanding management skills and extensive hands-on experience.


• Should possess apt understanding of hospitality management best practices and relevant laws and guidelines.


• Working knowledge of MS office; knowledge of hotel management software is an advantage.


• Excellent customer service skills as well as a strong business mindset.


• Demonstrable aptitude in decision-making and problem solving.


• Must be reliable with the ability to multi-task and work well under pressure.


• Should have a good knowledge of sales and Marketing.


• Excellent organizational and time management skills.