• Application Deadline:
• Position: Customer Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Summary

• The Customer Service Executive is responsible for providing exceptional customer service experience whilst ensuring the needs of our customers are satisfied at all times.


• He/She presents, promotes, and sells the company’s products/services to existing and prospective customers.

Job Responsibilities

• Attend to customer queries and assist in resolving customers' issues through calls, chats, emails, and/or social media platforms.


• Maintain a positive, empathetic, and professional attitude toward customers at all times and generate customer feedback and testimonials.


• Generate sales leads, cross-sell and upsell customers on goods and services


• Build sustainable relationships and trust with customer accounts through open and interactive communication via various channels.


• Meet personal/customer service team sales targets and call-handling quotas

Job Requirements

• Minimum of a B.Sc degree in Sales, Marketing, or any relevant field.


• Minimum of 3 years of work experience in customer service or similar role with remarkable track records.


• Result-oriented mindsets with a focus on meeting and exceeding sales targetcall-handlings.


• Customer-oriented and able to adapt/respond to different types of characters.


• Excellent communication and presentation skills.