• Application Deadline:
• Position: Customer Service Representative Business Partner


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Role Summary:

• We are seeking an experienced and motivated Customer Service BP to join our team at PalmPay. As the Customer Service BP, you will play a crucial role in providing effective leadership and guidance to our customer service team while ensuring exceptional service delivery to both internal and external stakeholders.

Responsibilities:

• Monitor the progress of current orders to ensure they meet customer-expected delivery dates.


• Provide quotes, handle customer inquiries, and follow up on them promptly.


• Conduct outbound calls to customers to assess their satisfaction levels.


• Motivate, guide, and mentor team members to surpass performance goals and foster a positive work environment.


• Effectively communicate team goals, project updates, and staff performance to the management team.


• Ensure strict adherence to deadlines by setting clear expectations with team members and providing motivation to meet them.


• Cultivate an environment focused on delivering exceptional customer service consistently.


• Supervise team members in their duties and evaluate their performance.


• Continuously monitor and report on the team's performance.


• Provide input to management on hiring and termination decisions when necessary.


• Oversee work quality to ensure it meets company standards.


• Collaborate with the management team to establish and assess departmental projects and overall objectives.


• Maintain a strong working knowledge of company products and services, offering informed assistance to customers.


• Keep records of service goals, employee development, and departmental records and statistics.

Requirements:

• Bachelor's degree in business administration, management, or a related field


• Demonstrated experience in managing and motivating a customer service team.


• Previous experience in managing people/leading and motivating a customer service team 


• Previous experience of working in a corporate environment, ideally financial industry


• Passionate about customer excellence


• Ability to quickly build relationships and foster a collaborative team environment.


• Industry background is helpful but not essential.


• Excellent command of the English language, both written and verbal.