• Application Deadline:
• Position: General Manager


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 3 - 10 years


• Location Abuja


• Job Field Hospitality / Hotel / Restaurant 
  

DUTIES AND RESPONSIBILITIES:

• Oversee the operations function of the hotel, as per the Organizational chart.


• Hold regular briefings and meetings with all head of departments.


• Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.


• Lead all key property issues including capital projects, customer service and refurbishment.


• Handling complaints and oversee the service recovery procedures.


• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.


• Ensure all decisions are made in the best interest of the hotels and management.


• Deliver hotel budget goals and set other short and long term strategic goals for the property.


• Developing improvement actions, carry out costs savings.


• Closely monitor the hotels business reports on a daily basis and take decisions accordingly. 


• Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.


• Coordination with HOD's for the execution of all activities and functions.


• Overseeing and managing all departments and working closely with department heads on a daily basis.


• Manage and develop the Hotel Executive team to ensure career progression and development.


• Be accountable for responsibilities of department heads and take ownership of all guest complaints.

REQUIREMENT & SKILLS

• A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. 


• Excellent computer system skills.


• At least 5 to 10 years’ experience in the hospitality industry and 3 to 5 years as a General Manager or Assistant General Manager in a hotel.