• Application Deadline: Sat, 30 Sep 2023 00:00:00 GMT
• Position: Junior IT Support (NYSC Intern)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ikeja


• Job Field Graduate Jobs  , ICT / Computer  , Internships / Volunteering 
  

Responsibilities

• Provide first-level technical support to end-users via phone, email, chat, or in-person.


• Assist users with hardware and software issues, including desktops, laptops, printers, and mobile devices.


• Troubleshoot and resolve hardware and software problems promptly and effectively.


• Hardware and Software Setup.


• User Account Management.


• Maintain accurate records of support requests, resolutions, and inventory management.


• Provide remote support to remote or off-site employees using remote desktop tools and VPN connections.


• Assist in troubleshooting network connectivity issues, including wired and wireless connections.


• Perform routine hardware maintenance, such as cleaning, equipment inspections, and component replacement (e.g., RAM, hard drives).


• Collaborate with senior IT staff on complex technical issues and projects.

Requirements

• B.Sc. or HND in Information Technology, Computer Science or a related field.


• Applicant must be an NYSC member of Batch B Stream 2 2023/2024


• Strong interest in IT and technology.


• Basic knowledge of hardware and software troubleshooting.


• Excellent communication and interpersonal skills.


• Strong problem-solving and analytical abilities.


• Willingness to learn and adapt to new technologies and processes.