• Application Deadline: Thu, 12 Oct 2023 00:00:00 GMT
• Position: Customer Success Officer (Supermarket)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Establish clear client retention goals


• Process milestones for the clients and employees to work toward


• Assist customers with setting up and navigating programs


• Promote the value of the product


• Upsell services and products with the brand image


• Promote value through customer experience


• Assist in creating training courses and educational materials


• Review customer complaints and concerns and seek to improve the customer experience

Requirements

• 1-2 years work-related experience as a customer success officer


• Proven work experience as a Customer Success officer or similar role


• Experience working with brand image and promoting value through customer experience


• Exceptional ability to communicate and foster positive business relationships


• Technical skills required, as they relate to the use of the product or service


• Accountability and personal organization are essential


• Experience in managing a diverse group and training each according to company standards


• A communications or marketing degree is preferred.