• Application Deadline:
• Position: Operations Analyst Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 3 years


• Location Lagos


• Job Field Administration / Secretarial  , Graduate Jobs  , Internships / Volunteering 
  

About the job

• We are seeking a highly motivated and analytical NYSC individual to join our operations team.


• As an Operation Analyst Intern, you will have the opportunity to gain hands-on experience in the world of finance and play a critical role in supporting our finance team.


• This internship is designed to provide you with exposure to various financial analysis tasks and help you develop essential skills for a successful career in finance.

Responsibilities

• Respond to all emails, phone calls, WhatsApp messages, social media engagements, and live chat messages in real time or within 15 minutes from when they are sent.


• Ensure real time status updates of all client requests across all service areas


• Work with sales/marketing staff to convert prospects into actual and satisfied users.


• Provide an exceptional customer experience to all clients – online, over the phone and in person


• Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages


• Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all industry guidelines are met


• Ability to examine online stores and successfully complete purchase requests


• Familiarity with the operations in the shipping industry, including but not limited to, pick-ups, drop-offs, Bills of Laden, Commercial Invoices, etc.


• Ability to comfortably use computers, a variety of mobile devices, and Microsoft Office applications to include navigating web pages and apps.


• Ability to walk a user remotely over the phone through issues encountered with our platform (website and apps) or to walk a user remotely over the phone or in person on how to use our platform.


• Excellent customer service and able to professionally interact with customers in person and over the phone


• Able to quickly learn new programs and processes.

Qualifications

• Bachelor's degree in business, marketing, or equivalent experience,


• 0 - 3 years' in customer service, preferably as an NYSC candidate.


• Experience and commitment to excellent customer service.


• Excellent written and verbal communication skills.


• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.


• Experience using computers for a variety of tasks.


• Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.


• Able to work comfortably in a fast-paced environment.


• Able to work with little to no supervision