• Application Deadline: Mon, 18 Sep 2023 00:00:00 GMT
• Position: Coordinator - Availability and Capacity Management, Information Technology


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 7 years


• Location Lagos


• Job Field ICT / Computer 
  

Description

• Produce Enterprise Capacity Plan for the Information Technology (IT) division


• Analyze and produce short, medium and long term capacity plan for application and services before deployment and production


• Monitor, trend, analyze and recommend necessary requirement to optimize systems performance 


• Store capacity management data and ensure optimization of system resources


• Produce capacity plan that covers current utilization and forecasted requirement as well as support cost for new application and service


• Cataloging capacity requirements for various business services


• Ensure high availability and effective redundancy to support core and mission critical application and service


• Ensure that the resilience designed and implemented on systems is enough to meet the required OLAs/SLAs


• Produce annual availability plan for the information systems division with quarterly reviews


• Monitor, Calculate and report system and service availability in respect to the OLAs/SLAs


• Develop requirements for new or enhanced Event Management Systems for automatic monitoring of IT Components


• Trend and report system event and escalate exceptions


• Define the monitoring baselines for all monitored system requirements


• Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues 


• Ensure that service performance achievements meet or exceed all of the SLA targets, by managing the performance and capacity of both services and resources


• Develop contingency plans around availability management to ensure that service delivery is not impacted in the event of an impact on one or more component of the service


• Conduct Business and technical studies on modelling capacity usage and forecasting capacity growth for systems and business metrics


• Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.


• Estimate new applications resource requirement to ensure required Service Level Agreement (SLA) are met and exceeded


• Work with IT process teams to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.


• Review business requirements and ensure that system supporting the business services performs optimally


• Build the annual infrastructure growth plan in line with business projections

Education:

• First degree in any related discipline 


• ITIL Foundation certificate at the minimum


• Operating System Certification preferably Oracle or Windows


• Fluent in English

Experience:

3 - 7 years’ experience which includes:

• Experience working in a medium-sized organization 


• Knowledge of BMC ESM tools 


• Knowledge of any other ESM or capacity and performance management tool knowledge will be an added advantage


• IT availability management


• Performance testing and capacity planning work experience in a technical discipline


• Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)


• Broad understanding of platforms (ESM), associated products and common IT management process