• Application Deadline: Wed, 27 Sep 2023 00:00:00 GMT
• Position: Customer Service Representative (Transport & Logistics)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Edo


• Job Field Customer Care 
  

Role / Responsibilities

Transport:

• Check and validate all passenger payments for tickets/luggage and issue boarding passes.


• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.


• Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).


• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.


• Handle boarding announcements and communication of other exceptions promptly to all passengers.


• Ensure feedback is communicated to customers within agreed and set timelines.


• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.


• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.


• Demonstrate innovation and creativity in the execution of all duties.

Logistics:

• Process customer requests, parcel registration/collections and keep updated customer records.


• Provide accurate, valid and complete information to customers.


• Resolve customer complaints via phone calls and emails.


• Escalate all exceptions for resolution.


• Manage and track inbound and outbound items on a daily basis.