• Application Deadline: Wed, 20 Sep 2023 00:00:00 GMT
• Position: Community Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• Job Field Media / Advertising / Branding 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Job brief

• We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in managing community on Telegram and Discord, PR and promotional events, we would like to meet you.


• Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations within our community.


• Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies


• Provide engaging text, image and video content for social media accounts


• Respond to comments and customer queries in a timely manner


• Monitor and report on feedback and online reviews


• Organize and participate in events to build community and boost brand awareness


• Coordinate with Marketing, PR and Communications teams to ensure brand consistency


• Liaise with Development and Sales departments to stay updated on new products and features


• Build relationships with customers, potential customers, industry professionals and journalists


• Stay up-to-date with digital technology trends

Requirements and skills

• Proven work experience as a community manager


• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)


• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)


• Excellent verbal communication skills


• Excellent writing skills


• Hands-on experience with social media management for brands


• Ability to interpret website traffic and online customer engagement metrics


• Knowledge of online marketing and marketing channels


• Attention to detail and ability to multitask