• Application Deadline:
• Position: Delivery Monitoring Agent


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 - 3 years


• Location Lagos


• City Lekki


• Job Field Logistics 
  

Job Responsibilities

• Ensuring that customer orders are delivered on time as specified in the operating procedure.


• Identify and escalate operational challenges that may affect delivery targets.


• Responsible for developing, coordinating, and communicating efficient riders' work schedules to all outlets and riders.


• Respond to queries and complaints from OP, riders, and delivery groups on time.


• Collate and reconcile riders ‘delivery charge reports daily using order delivery software.


• Report issues with delivery charges and delivery locations for review.


• Escalate issues of riders’ misconduct and unethical behavior.


• Liaise with the contact center team for prompt communication.


• Ensure compliance with laid down processes and procedures for both order processors and riders and escalate noncompliance to the logistics team and/or the contact center management.


• Generate and send delivery monitoring reports daily.

Requirements

• Interested candidates should possess a Bachelor's Degree, HND or OND in relevant fields with 1 - 3 years work experience.


• Experience in logistics operations


• Strong communication skills


• Ability to learn quickly


• Customer service experience is an added advantage.


• Must reside within Lekki Phase 1 and its environment.