• Application Deadline:
• Position: User Experience & Engagement Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Lekki


• Job Field Data, Business Analysis and AI 
  

Role Overview:

• We're on the lookout for a User Experience & Engagement Specialist.


• This role is about understanding our entrepreneurs deeply, ensuring they get maximum value from our platform, and cultivating strong relationships.


• If you're passionate about creating memorable user experiences and building strong customer relationships, this is the role for you.

Key Responsibilities:

• User Insights:


• Dive into data to understand customer behavior, preferences, and areas of improvement.


• Feedback Loop:


• Engage with users to collect feedback, turning these insights into actionable improvements.


• Enhance Onboarding :


• Continuously enhance the onboarding process, ensuring entrepreneurs get maximum value from day one.


• User Engagement:


• Develop and roll out strategies to engage entrepreneurs through their lifecycle, promoting deeper platform integration and feature adoption.


• Collaboration:


• Work cross-functionally with the product, marketing, and support teams to share insights and drive customer-centric initiatives.

Who you are:

• Bachelor's degree in Marketing, Business, Sociology or a related field.


• Proven experience in user engagement, customer success, or similar roles.


• Proficiency in data analytics tools and CRM systems.


• Strong communication skills with a customer-first mindset.


• Demonstrated ability to take initiative and work independently.

What We Offer:

• Competitive salary and benefits.


• Role in a high-growth, dynamic environment.


• Continuous learning and growth opportunities.


• Chance to shape the future of entrepreneur communication in Africa.