• Application Deadline: Fri, 22 Sep 2023 00:00:00 GMT
• Position: Collection Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience


• Location Lagos


• City Oregun


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• We are seeking an experienced and results-driven Collection Supervisor to lead our collections team.


• The Collection Supervisor will be responsible for developing and executing strategies to effectively manage and recover outstanding debts while maintaining strong customer relationships.

Key Responsibilities

Strategy Development:

• Develop and implement effective debt collection strategies.


• Continuously review and enhance collection processes to maximize recovery rates.


• Analyze customer data to identify patterns and trends in delinquent accounts.

Team Leadership:

• Lead and motivate the collections team to achieve targets and objectives.


• Provide coaching, training, and performance feedback to team members.


• Set clear performance goals and monitor team progress.

Portfolio Management:

• Monitor and manage the company's loan portfolio.


• Review and categorize delinquent accounts, implementing appropriate collection actions.


• Establish and maintain appropriate collection policies and procedures.

Communication and Customer Relations:

• Develop and maintain positive relationships with customers.


• Handle escalated customer inquiries and complaints regarding collections.


• Ensure compliance with regulatory guidelines while interacting with customers.

Reporting and Analysis:

• Prepare regular reports on collection performance for management.


• Analyze data to identify areas for improvement and implement corrective actions.


• Monitor key performance indicators (KPIs) related to collections.

Legal Compliance:

• Stay updated on relevant laws and regulations governing debt collection.


• Ensure all collection practices are compliant with legal requirements.

Qualifications and Skills

• Bachelor's Degree in Finance, Business Administration, or a related field (Master's degree is a plus).


• Proven experience in collections management, preferably in a financial institution or fintech.


• Strong leadership and team management skills.


• Excellent communication and negotiation abilities.


• Analytical mindset with the ability to interpret data and make informed decisions.


• Knowledge of relevant laws and regulations governing debt collection.


• Proficiency in using collection software and tools.


• Strong organizational and problem-solving skills.