Job Description
JOB SUMMARY
The Hotel Maintenance Manager is responsible for the overall maintenance and appearance of all hotel facilities and grounds for a large multi-faceted property with high seasonal, weekend, and holiday demands.
Essential Job Functions:
- Regularly inspects all buildings and structures to determine that functional systems are in good working order, making repairs where needed, and informing General Manager when major repairs are needed.
- Performs and oversees routine electrical service and troubleshooting for buildings, guest rooms, amenities, and structures.
- Performs and oversees routine water and septic plumbing service.
- Performs and oversees routine carpentry and painting work as needed for all facilities.
- Performs and oversees routine Heating, Ventilation and Air conditioning (HVAC) service and troubleshooting for all facilities.
- Develops and ensures completion of preventative maintenance program for all facilities.
- Ensures the work order system is thoroughly completed resulting in high guest satisfaction.
- Performs work related duties during day and night, weekends and holidays.
- Participate in manager on-duty program
- Participate in policies, procedures and programs formulation
- Carryout competitors and technical analysis through the use SWOT analysis
- Supervise day-to-day activities of staff of the section to ensure timely and efficient service delivery.
- Direct and control the team to ensure that they are appropriately motivated and trained and that they achieve their objectives.
- Monitoring and ensuring proper lighting system at the front, back and surroundings of the hotel always.
- Manage and maintain the following: CCTV, DSTV, Solar/Inverter Power System.
- Ensures the generators are in good working conditions and are serviced as at when due
- Ensures hotel's adherence to cleanliness and safety standards
- Assist Management in monitoring energy consumption, maintaining equipment and supply inventories.
- Reviews all completed work orders, and inspects completed work as needed to ensure accuracy and quality.
- Assists all department heads in handling any unusual maintenance related guest complaints.
- Ensures completion to standard of all required preventive maintenance operations
- Performs other work-related duties as assigned
COMPETENCIES:
- Must possess flexible leadership style to accept, manage and execute changes in daily routine with competing priorities.
- Must possess ability to create and execute long-term and short-term plans.
- High-quality, professional verbal and written communication
- Decision making and judgment focused on safety, prevention, and a high-quality guest experience.
SUPERVISORY RESPONSIBILITY:
This position supervises a combination of year-round and including all seasonal employees, like facilities maintenance technicians.
WORK ENVIRONMENT:
- Work is mostly performed outdoors and in all weather conditions during the day or night.
- Work includes the use of or to be nearby large, loud construction equipment, septic systems, high-voltage electric systems and uneven terrain.
TYPICAL MENTAL DEMANDS:
- Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time. Personal maturity is an important attribute.
- Must be able to resolve problems, handle complains and make effective decisions under pressure. Must have a long attention span in order to listen to guest, perceive the real problems and bring issues to a successful conclusion. Must relate and interact with people at all levels in the organization.
Required Skills:
- BSc. degree or technical training in facilities and/or grounds maintenance
- Minimum of 6-10 years of progressive experience and responsibility in a maintenance or similar field, two of which were holding a supervisory position directing a multi-functional staff.
- Age Limit: not more than 40 years