• Application Deadline:
• Position: Customer Service Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 7 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Responsible for general coordination of the Customer service unit.


• Improving customer service experience and facilitating organic growth.


• Taking ownership of customers' issues and following problems through to resolution.


• Addressing customer issues via all platforms


• Resolve all customer complaints.


• Implement sales ideas/activations.


• Representing the company at LASCOPA, FCCPC and Arbitrations to ensure dispute resolution between Customers and the company.


• Weekly reporting.

Requirements

• B.Sc in relevant field.


• At least 5 years proven work experience.


• Solid understanding of social media trends and IG interface.


• Familiarity with the hair and beauty industry.


• Excellent verbal and written communication skills.


• Good problem-solving abilities


• Team management skills.