• Application Deadline:
• Position: Front Desk Officer


• Job Type Full Time


• Qualification OND


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Education and Qualifications

Education:

• A minimum of OND is required for this position.

Customer Service Skills:

• Excellent interpersonal and communication skills.


• Friendly and welcoming demeanor.


• Ability to remain calm and professional in stressful situations.


• Strong problem-solving skills.

Organizational Skills:

• Ability to multitask and prioritize tasks effectively.


• Attention to detail to ensure accurate booking and scheduling.


• Basic computer skills for handling reservations and payments.

Administrative Skills:

• Experience with phone systems, appointment scheduling software, and cash handling.


• Ability to maintain and update customer records.


• Handling inquiries, reservations, and cancellations efficiently.

Professional Appearance:

• A neat and well-groomed appearance.


• Dressing in accordance with the spa's dress code.

Customer Focus:

• Providing exceptional customer service by addressing customer needs and concerns.


• Anticipating customer preferences and offering personalized recommendations.

Sales and Upselling:

• Promoting spa services and products to increase revenue.


• Cross-selling and upselling additional treatments or packages.

Teamwork:

• Collaborating with other spa staff, such as therapiststo ensure smooth operations.


• Assisting with maintaining cleanliness and organization in the reception area.

Flexibility:

• Handling unexpected situations and adapting to changing circumstances.

Confidentiality:

• Maintaining the confidentiality of customer information and sensitive spa-related matters.

Conflict Resolution:

• Effectively resolving customer complaints or issues with professionalism and empathy.