• Application Deadline:
• Position: Client Service Officer


• Job Type Full Time


• Qualification OND


• Experience 2 years


• Location Delta


• Job Field Customer Care 
  

Job Description

• The Company is seeking an experienced Client Service Officer who will handle all client inquiries, concerns, and complaints in a professional manner.


• The Client Service Officer will be responsible for collaborating with the relevant teams to better address client needs, providing regular updates to higher management, and upselling company products where possible.


• Also, s/he will be responsible for identifying new business opportunities through client referrals.


• The ideal candidate for this role must be committed to helping clients and have the ability to work well under pressure with excellent communication, problem-solving, and customer service skills.

Responsibilities

• Manage large amounts of incoming phone calls and emails.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Provide accurate, valid, and complete information by using the right methods/tools.


• Handle client’s complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.


• Keep records of client’s interactions, process customer accounts, and file documents.


• Follow communication procedures, guidelines, and policies.


• Take the extra mile to engage customers.

Requirements

• Minimum of OND in a relevant field.


• 2 years working experience as a Customer Service Officer or a relevant role.


• Excellent written and verbal communication skills.


• Proficiency in CRM Software.


• Excellent customer-oriented approach.


• Attention to details.


• Discrete and diplomatic, with a strong ability to manage confidentiality.


• Excellent organizational and time management skills.


• Strong analytical and problem-solving skills.


• Proficiency in Microsoft office.