• Application Deadline: Sat, 23 Jul 2022 00:00:00 GMT
• Position: Customer Service Representative (Inbound & Outbound Call Centre Agent)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 1 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Answers phone and responds to customer requests.


• Upsell/Sell product and services, place custom orders in computer system.


• Provide customers with product and service information.


• Transfer customer calls to appropriate staff (as and when asked for)


• Identity, research, and resolve customer issues using computer systems and applications


• Follow up on customer inquiries, if not immediately resolved.


• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• HND / Bachelor’s Degree in Mass Communication or other related fields.


• Candidate must have completed NYSC


• Candidate must be within the age bracket 23 - 30years


• Relevant experience (6months – 1year) in Customer Service is an advantage.


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Excellent written and verbal communication skills.

Language Skills:

• Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba.