• Application Deadline: Tue, 26 Sep 2023 00:00:00 GMT
• Position: Key Account Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 3 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Responsibilities

• Build relationships with senior stakeholders and manage account planning.


• Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value and renewal timeframe.


• Advise clients on the most effective ways to use the Posist Products.


• Ensure high customer satisfaction scores(NPS), manage customer health status and adhere to tickets SLAs.


• Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI. Increase renewal rates and reduce churn.


• Identify and build Up-selling and cross-selling opportunities within your existing accounts and, take EBR’s on an annual basis.


• Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.).

Requirements

• Minimum of HND / BSc any related field.


• 0-3 years experience in a Similar Industry.