• Application Deadline: Thu, 21 Sep 2023 00:00:00 GMT
• Position: Customer Service Representative Needed In Ikeja


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 2 - 4 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Our company is a fast rising ecommerce platform for sale of cleaning, pest control and hygiene equivalent with multivendor participation.We are currentlt looking for a customer care representative that will help customers with complaints and questions, give customers information about products and services, take orders, and process returns. The following are his/her roles and responsibilities

Responsibilities:

• Interact with customers to solve issues and questions about products, services, and policies


• Maintain a positive and friendly tone with customers at all times


• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally


• Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform


• Listen to customer complaints and try to identify the cause of their problem to your best ability


• Identify the appropriate response and strategy to solve customer issues as quickly as possible


• Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary


• Be able to manage large amounts of phone calls, chats, emails, and other communication channels


• Assist customers on placement of orders, refunds, or exchanges


• Ensure customer satisfaction and maintain professional customer support


• Place the customer at the center of the customer service experience


• Handle the responsibilities outlined in the customer service job description


• Exhibit the skills and qualities expected in a customer service representative position


• Address customer inquiries and concerns promptly and accurately

 Qualifications:

• OND, HND, Bachelor’s degree and equivalent


• Proven call center or customer service experience preferred


• Strong soft skills and communication skills


• Flexibility to work multiple shifts, including during the weekends or on holidays


• Must be willing to take part in required initial training


• Willingness to take and ability to pass background check and drug screening


• Can demonstrate empathy, listening skills, and speaking skills


• Basic understanding of office and computer systems/software


• Can succeed in a fast-paced work environment without being distracted during a customer interaction


• Willingness to become familiar with the products and services of the company


• Can work efficiently and manage time accordingly


• Must have excellent organizational and multitasking skills