• Application Deadline: Sat, 30 Sep 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call-handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution


• Keep records of customer interactions, process customer accounts, and file documents


• Follow communication procedures, guidelines, and policies


• Take the extra mile to engage customers.

Qualification:

• HND minimum 2-3 years working experience, good looking, computer literate, good command of the English language.