• Application Deadline: Sat, 30 Sep 2023 00:00:00 GMT
• Position: Customer Relation Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 3 - 6 years


• Location Lagos


• City Anthony Village


• Job Field Customer Care 
  

Job Description

• As a Customer Relation Officer at T9 Laundry & Premium Drycleaners you will be at the forefront of our customer interactions.


• Your primary responsibility will be to provide outstanding service, address customer inquiries, and resolve issues in a professional and efficient manner.


• Your interactions will be both over the phone and through email, ensuring our customers' needs are met promptly.

Key Responsibilities

• Respond to customer inquiries via phone, email in a timely and courteous manner.


• Provide accurate information and assistance to customers regarding our services.


• Handle and resolve customer complaints or concerns professionally, aiming for first-contact resolution.


• Maintain accurate records of customer interactions and transactions.


• Collaborate with other departments to ensure customer satisfaction.

Requirements

• Minimum of OND / HND, B.Sc certificate with a proven 3 - 6 years working experience.


• Previous experience as a Customer Relation Officer in a Laundry company is a plus.


• Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.


• Ability to remain calm and professional in challenging situations.


• Proficiency in using computer software and customer service tools.