• Application Deadline: Tue, 7 Jun 2022 00:00:00 GMT
• Position: Hotel General Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Imo


• Job Field Hospitality / Hotel / Restaurant 
  


• Salary Range ₦50,000 - ₦100,000
  

Salary Range ₦80,000

Industry: Hospitality

Report To: CEO

KEY RESPONSIBILITIES

We seek a hotel general manager who can deliver or is willing to learn how to deliver on the following:

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.


• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.


• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.


• Develops specific goals and plans to prioritize, organize, and accomplish your work.


• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.


• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.


• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.


• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.


• Manages department controllable expenses to achieve or exceed budgeted goals.


• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


• Ensures compliance with all Hotel policies, standards, and procedures.


• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs).


• Provides services that are above and beyond for customer satisfaction and retention.


• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.


• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.


• Establishes challenging, realistic, and obtainable goals to guide operation and performance.

EDUCATION AND WORK EXPERIENCE:

• Minimum of 5 years’ experience in the hospitality industry with significant luxury and international experience, and at least 5 years’ experience as Hotel General Manager.


• Bachelor’s degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related major.


• Other hospitality certifications are an added advantage

REQUIREMENTS:

• Knowledgeable in hospitality standards.


• Attention to details and procedures.


• Ability to liaise and communicate with clients directly.


• Familiar with hotelman software or any other hotel software


• Excellent negotiation skills.


• Excellent verbal and written communication skills


• Excellent customer service with a client focus


• Effective corporate leadership and team management


•  Proficiency in Microsoft office suites (Word, Excel, and Power point).