• Application Deadline: Wed, 18 Oct 2023 00:00:00 GMT
• Position: Customer Success Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos , Other


• Job Field Customer Care 
  

Job Responsibilities:

• Respond to customer inquiries via phone, email, or chat promptly and professionally


• Address customer concerns, questions, and requests with a focus on problemsolving


• Provide product or service information and assistance as needed. 


• Investigate and resolve customer complaints, issues, or conflicts to the best of your ability


• Collaborate with other departments or teams to ensure timely resolution. 


• Follow up with customers to ensure their concerns have been adequately addressed


• Maintain a deep understanding of the company's products or services to assist customers effectively


• Stay updated on product updates, changes, and improvements


• Communicate important information, updates, or changes to customers as necessary


• Provide clear and accurate information to customers to facilitate their decisionmaking


• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions


• Document customer feedback and suggestions for improvement


• Gather and report customer feedback to the appropriate departments for product or service improvements


• Identify recurring issues and work with the team to address root causes


• Identify opportunities to recommend additional products or services to customers


• Collaborate with sales teams to capitalize on upselling opportunities


• Educate customers on product features, benefits, and usage to enhance their experience


• Provide guidance and resources to help customers get the most out of the product or service

Requirements:

• Proven experience in Communications, Marketing, Sales, or Customer success


• Bachelor's degree in a related field 


• Great attention to details and good communication skills needed