• Application Deadline:
• Position: Customer Experience Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Victoria Island


• Job Field Customer Care  , Internships / Volunteering 
  

Job Description

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.


• Keep records of customer interactions


• Answer both general/specific customer questions about the company’s products


• Meet personal/customer service team sales targets and call-handling quotas


• Provide potential and existing customers with exceptional customer service

Qualifications

• First Degree in Mass Communications, Computer Science, Marketing, and related fields is an added advantage


• Graduates who have completed their Higher Education programs and are awaiting NYSC deployment (PRE-SERVICE).


• Corp members currently undergoing their National Youth Service Corps (NYSC).


• Confident with phone inquiries


• Knowledge of CRM tools


• Excellent verbal and written communication skills


• Ability to collaborate with teams


• Attention to detail and critical thinking


• Ability to work in a fast paced environment


• Experience in Customer Service is an added advantage

Remuneration 

• Competitive


• Preferably Female for Gender Balance