• Application Deadline: Mon, 9 Oct 2023 00:00:00 GMT
• Position: Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

• A Relationship Manager is responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints.


• They possess excellent communication and problem-solving skills and work closely with sales and marketing teams to boost profitability and customer satisfaction.

Job Brief

• We are looking for a Relationship Manager to build and preserve trusting relationships with our customers.


• We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.


• To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.


• We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.


• Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.

Responsibilities

• Understand customer needs and develop plans to address them


• Identify key staff in client companies to cultivate profitable relationships


• Resolve customer complaints quickly and effectively


• Forward upselling and cross-selling opportunities to the sales team


• Promote high-quality sales, supply and customer service processes


• Aim to preserve customers and renew contracts


• Approach potential customers to establish relationships


• Gain solid knowledge of competitors.

Requirements and Skills

• BSc / BA in Business Administration or similar field.


• Proven experience as a Client Relationship Manager


• Knowledge of customer relationship management (CRM) practices


• Experience in sales or customer service is preferred


• Problem-solving attitude


• Excellent communication skills


• Aptitude for fostering positive relationships


• Teamwork and leadership skills


• Customer-oriented mindset.