Job Description
JOB PURPOSE
To provide and/or oversee a range of coordination, administrative, and technical activities that support the delivery of a safe and effective air service to the humanitarian community.
KEY ACCOUNTABILITIES (not all-inclusive)
- Provide operational coordination and technical support for air operations, ensuring compliance with WFP standards, including risk management processes, to support safe and effective air operations for humanitarian community.
- Liaise with airport officials, other local authorities and external parties in order to obtain necessary clearances, documentation and authorisations required for air operations.
- Carry out pre-flight actions to ensure that all registered passengers and cargo are duly carried on the flight in coordination with crew to ensure safe flights.
- Collate all post-flight documentation in order to confirm flights have taken place in compliance with established conditions and, occasionally, review and evaluate the performance of air operators.
- Resolve or escalate operational problems, using initiative, liaising with all parties, and navigating complex security landscapes, to ensure their timely resolution in adherence with WFP standards.
- Support negotiation of local service contracts in order to establish effective partnerships on optimal terms and conditions facilitating air operations.
- Research and analyse data, and produce technical reports that enable decision-making and support planning, execution and reporting in order to ensure contractual performance.
- Update and further develop existing databases and records, ensuring that relevant information is accurate, organised and available for others to access, and supports reporting requirements.
- Respond to customer queries, following standard processes and obtaining guidance or escalating as required, to ensure timely resolution of all enquiries with a high standard of client service.
- Build relationships with internal counterparts, in order to support the alignment of aviation activities with wider programmes and ensure a coherent approach to air operations.
- Supervise the work of other staff, providing practical advice and guidance, to ensure individual and team objectives are delivered to agreed standards and deadlines.
- Make evidence-based recommendations, and support process reviews and improvements in methods and practices, in order to maximise the performance of air operations and related activities.
- Establish or maintain minimum procedures necessary to ensure a sound safety management system for the conduct of air operations.
- Follow standard emergency preparedness practices to support WFP to quickly respond in its core areas at the onset of a crisis.
OTHER SPECIFIC JOB REQUIREMENTS
- This section is optional to describe additional responsibilities & knowledge required for the specific job
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
- Experience in dispatching flights from uncontrolled airfields.
- Experience in interpreting operational flight plans.
- Experience in fuel planning, fuel management and supervising refuelling operations.
- Experience in airside operations and marshalling procedures.