• Application Deadline:
• Position: Customer Care Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Job Description

Customer Care Executive would have the following responsibilities:

• Attend to Customer’s Issues & resolve them in a timely & efficient manner


• Coordination with Support Teams and ensuring the customer's issues are resolved efficiently and effectively


• Raising, following up and closure of Trouble Tickets


• Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process


• Follow up for Collections through timely reminders to Enterprise & Retail Customers


• Ensuring Collections of receivables are achieved as per the set targets


• Service & MTTR Improvement Plans


• Identify and assess customers' needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Generate Sales Leads

Qualifications

• Graduate in science is preferable, any other discipline may also apply


• NYSC Certified


• Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.

 Fair Knowledge of Telecom Technologies:

•  Internet Bandwidth & Leased Circuits


•  Smart Solutions & Internet of Things (IoT)


•  Internet Broadband

Soft Skills & Characteristics:

•  Strong organizational skills


•  Self-motivated and detail-oriented


•  Quick to collaborate and coordinate with team members when necessary


•  Prior experience working with the Telecommunication Customer Care   Department


•  Strong math and critical reasoning skills


•  Customer Relationship Management


•  Resourcefulness & Result-Oriented approach


•  Customer-Oriented Approach


•  Strong Oral & Written Communication

Additional Information

Salary 

100,000 monthly