• Application Deadline:
• Position: Digital User Support Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Media / Advertising / Branding 
  

Job Description

• Provide mind-blowing service to our users through excellent interpersonal and communication skills.


• Support content ideation and creative story telling across traditional and online/social media.


• Thorough tracking and reporting of user trends to support data-driven decision


• Manage user support enquiries across chat, emails, tickets, etc.


• Support revenue growth through relevant product recommendations, cross sell or upsell.

Requirements

• Minimum 1 year experience in social media management or user support.


• Writing and oral communication skills


• Marketing/contact center/communications experience

Benefits

• You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.