• Application Deadline:
• Position: Travel Centre Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Enugu


• Job Field Customer Care  , Travels & Tours 
  

Responsibilities

• Respond to all telephone inquiries regarding booking of travel reservations


• Attends to walk-in customers


• Identify products and sales opportunities that fit customers travel needs


• Make alternative booking arrangements if changes arise before or during the trip


• Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services


• Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares


• Preparing customized itineraries to suit the clients’ preferences and budget


• Create and update electronic records of clients


• Make and confirm bookings online


• Provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs


• Modify existing bookings to suit change in clients’ circumstances


• Research destinations and keep self-up to date with travel industry news


• Escalate reoccurring issues and proposing solutions to solve these solutions

Qualifications:

• Bachelors degree in any field.


• years of relevant experience in Customer services.


• Excellent communication and interpersonal skills.


• Product Knowledge skill


• Passion for the airline industry and a desire to contribute to its growth.


• Highly motivated, detail-oriented, and adaptable