• Application Deadline: Sun, 15 Oct 2023 00:00:00 GMT
• Position: Customer Experience Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Abuja


• Job Field Customer Care 
  

Responsibilities 

• Welcome customers with courtesy and professionalism.


• Quickly and accurately take consumer orders.


• Make product recommendations and respond to queries from customers.


• Handle cash, transfer, and POS transactions and customer payment processing.


• Prepare and serve meals in accordance with standard practices.


• Properly package orders to guarantee that customers receive their goods in decent, safe, and wholesome shape.


• Ensure that meal presentation and quality adhere to corporate requirements.


• Keep the work areas clean and sanitary, including the holding cabinets, counter, microwave, drinks cooler, etc.


• Restock supplies and keep inventory levels consistent.


• Comply with all hygiene and food safety rules.


• Promote to customers new menu items or special discounts.


• React calmly and professionally to any complaints or concerns from customers.


• Work together with team members to achieve efficient operations and outstanding service.

Qualification / Requirements

• Bachelor's Degree in Mass Communication, Marketing, or another related discipline


• Certification or diploma in customer service management preferred


• 6 months of relevant work experience in a food service brand


• Minimum 1 year experience in sales and marketing


• Preferably female


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Strong attention to detail and accuracy.


• Basic math skills for cash handling and order processing.


• Knowledge of food safety and hygiene practices.


• Flexibility to work evenings, weekends, and holidays as required


• Must reside in Abuja