• Application Deadline: Sun, 15 Oct 2023 00:00:00 GMT
• Position: E-commerce Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Summary:

As an E-commerce Manager, you will play a pivotal role in overseeing our entire online retail operation. Your responsibilities will revolve around managing the website and app to ensure a seamless and user-friendly customer experience. You will be a key driver in our digital retail strategy, leveraging your strong IT skills and tech-oriented mindset to maximize our online sales and brand presence.

Key Responsibilities:

• E-commerce Strategy: Develop and implement an effective e-commerce strategy in alignment with organizational goals to drive online sales and profitability.


• Website and App Management: Oversee the day-to-day operations of our e-commerce website and mobile app, ensuring they are up-to-date, user-friendly, and optimized for performance.


• Product Catalog: Manage and organize the online product catalog, including product listings, descriptions, images, and pricing.


• User Experience: Continuously improve the user experience (UX) and user interface (UI) of the website and app to enhance customer satisfaction and conversion rates.


• Online Marketing: Collaborate with the marketing team to execute digital marketing campaigns, including SEO, SEM, email marketing, and social media advertising, to attract and retain online customers.


• Inventory Management: Coordinate with inventory and supply chain teams to ensure accurate stock levels, product availability, and timely order fulfillment.


• Customer Support: Supervise the customer support team to provide timely assistance to online customers, resolve inquiries, and address issues effectively.


• Analytics and Reporting: Utilize data analytics tools to monitor website/app performance, sales trends, and customer behavior, and use insights to make data-driven decisions.


• Payment Processing: Manage online payment gateways and ensure secure and seamless transactions for customers.


• Vendor Relationships: Collaborate with vendors and third-party partners to maintain product quality, pricing competitiveness, and optimal supply chain relationships.

Qualifications:

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field.


• Proven experience 3 years as an E-commerce Manager or in a similar role within the e-commerce industry.


• Strong understanding of e-commerce platforms, technologies, and trends.


• Proficiency in e-commerce software and content management systems.


• Excellent knowledge of digital marketing strategies and tools.


• Analytical mindset with the ability to use data to drive decision-making.


• Strong leadership and interpersonal skills.


• Exceptional communication and project management abilities.

Additional Requirements:

• A passion for e-commerce and a deep understanding of customer behavior in the online shopping space.


• Ability to adapt to a fast-paced and dynamic e-commerce environment.


• Stay up-to-date with industry developments and emerging technologies.

Company Benefits:

• Competitive salary.


• HMO.


• Pension.


• Continuous learning and development opportunities.


• Dynamic and collaborative work environment.