• Application Deadline:
• Position: Customer Support Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Job Summary 

• The  Customer Support Associate  will be responsible for provision of product/services  information, answering questions and resolving any emerging problems that our customers might face with accuracy and efficiency. 

Responsibility 

• Your responsibilities as a Customer Support Associate are as follows but not limited to;  


• Manage large amount of incoming phone calls.  


• Answering phone calls in a polite and professional manner.  


• Identify and assess customers’ needs to achieve satisfaction.   


• Collating and sending weekly reports.  Build sustainable relationships and trust with customer accounts through open and interactive communication.  


• Ensure that customers’ refunds are done within 24- 72 hrs.  


• Ensure that customer’s response time must not exceed 10 minutes.   


• Providing feedback on the efficiency of the customer service process.  


• Ensure customer satisfaction and provide professional customer support.  


• Responding to customer service issues in a timely manner.  


• Other duties assigned from time to time.   

Requirements 

• A bachelor’s degree in communications or any relevant field. 


• 1year proven customer support experience or experience in any related field 


• Track record of over-achieving quota 


• Strong phone contact handling skills and active listening 


• Familiarity with CRM systems and practices 


• Customer orientation and ability to adapt/respond to different types of characters 


• Excellent communication and presentation skills 


• Ability to multi-task, prioritize, and manage time effectively 

What’s in it for You? 

• Competitive pay & benefits  


• Exciting career growth opportunities 


• HMO 


• Work in a fun environment 


• A lot more you will know when you join us