• Application Deadline:
• Position: Service Ops Engineer (II)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

WHAT YOU WILL BE DOING:

• Attend to all issues escalated by the users (via email, remedy & WhatsApp channel and other escalation channels)


• Ensure all issues & complaints are resolved promptly


• Attend to all telephone escalations, attend daily incident meetings & site visits with customer experience team & Business Relationship management team


• Conduct daily health checks on the application & prepare weekly reports


• Be available remotely to support & resolve customers issues that come up at off-work periods (weekends & after daily COB)


• Conduct training on application usage


• All other responsibilities assigned to you by your Manager

WHAT YOU WILL BE NEEDING:

• B.Eng/B.Sc. Degree from a reputable institution/university


• Proven work experience as an IT support officer


• Basic Programming knowledge


• Familiar with database system 


• Good Customer relationship experience


• Problem solving skills and ability to work under pressure


• Strong time management and organizational skills


• Strong ownership mindset


• Excellence driven


• Good Attention to detail

WHAT YOU WILL BE GETTING:

• Competitive Compensation


• Laptop for work


• Health Insurance


• Employers pension contribution


• Flexible and remote work culture


• Work with really smart people