• Application Deadline: Tue, 31 Oct 2023 00:00:00 GMT
• Position: Customer Support Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Job Summary:

As a Customer Service Representative, you will be a key member of our team at our Lekki location. You will play a pivotal role in providing exceptional customer service and support, with a strong focus on knowledge of pharmaceutical products and retail pharmacy operations. Your responsibilities will include assisting customers, addressing inquiries, and ensuring a positive in-store experience.

Key Responsibilities:

• Customer Assistance: Greet and assist customers promptly, addressing their needs, inquiries, and concerns with professionalism and a friendly demeanor.


• Product Knowledge: Demonstrate a strong understanding of pharmaceutical products, over-the-counter medications, and health-related items to provide accurate information and recommendations to customers.


• Medication Guidance: Assist customers with medication-related questions, dosage instructions, and potential interactions, ensuring their safety and well-being.


• Sales Support: Promote sales of pharmaceutical and retail products, suggesting additional items based on customer needs and preferences.


• Compliance: Adhere to all pharmaceutical regulations, including record-keeping, prescription verification, and controlled substance protocols.


• Customer Feedback: Gather and relay customer feedback to management to improve product offerings and customer service.

Qualifications:

• Candidates should possess an HND, B.Sc qualification. (Bachelor's degree in Pharmacy or a related field is an advantage).


• Proven experience 2 years as a Customer Service Representative in a retail pharmacy setting.


• Strong knowledge of pharmaceutical products, OTC medications, and health-related items.


• Excellent communication and interpersonal skills.


• Attention to detail and accuracy in handling medications and transactions.


• Ability to multitask and work in a fast-paced retail environment.


• Customer-focused attitude and a commitment to providing outstanding service.


• Knowledge of pharmacy regulations and compliance standards is a plus.

Additional Requirements:

• Ability to work flexible hours, including weekends and evenings.


• Friendly and approachable demeanor with a genuine desire to assist customers.


• Strong ethical and professional conduct when handling medications and sensitive customer information.

Company Benefits:

• Competitive salary.


• HMO.


• Ongoing training and professional development opportunities.


• Dynamic and collaborative work environment.