• Application Deadline:
• Position: IT Security Officer & 1st Line IT Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

About the Job:

• We are seeking a dynamic and multifaceted IT professional to join our team in the role of IT Security Officer & 1st Line IT Support Engineer.


• In this dual-role position, you will be responsible for ensuring the security and integrity of our IT systems while also providing first-line support to our end-users.

Key Responsibilities:

IT Security Officer Responsibilities:

• Implement and maintain robust IT security policies and procedures


• Perform regular security assessments, vulnerability scans, and risk assessments


• Manage and respond to security incidents and breaches in a timely manner


• Develop and deliver IT security awareness training programs


• Stay updated on emerging security threats and industry best practices


• Collaborate with internal teams to ensure compliance with security standards

1st Line IT Support Engineer Responsibilities:

• Provide first-line technical support to end-users via various communication channels


• Troubleshoot and resolve hardware, software, and network issues


• Assist in the configuration and deployment of Microsoft products, including Windows OS and Microsoft Office Suite


• Collaborate with second-line support and escalate complex issues when necessary


• Document support requests and resolutions in the ticketing system


• Assist in IT asset management and inventory control

Qualifications:

• Bachelor's degree in Information Technology or related field (preferred)


• Certified Information Systems Security Professional (CISSP) certification


• Microsoft 365 Certified: Fundamentals certification


• Proven experience in IT security and incident response


• Strong knowledge of Microsoft products and services


• Excellent troubleshooting and problem-solving skills


• Exceptional communication and customer service skills


• Ability to work collaboratively in a team and independently


• Proactive approach to identifying and mitigating security risks