• Application Deadline: Mon, 2 Oct 2023 00:00:00 GMT
• Position: Lounge Manager


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 3 - 5 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Description 

• We are looking for a Lounge Manager to take charge of our lounge at the airport. The incumbent reports directly to the Sales/Customer Service Manager. You will be responsible for ensuring a smooth day-to-day running of the lounge, ensuring that high-quality service is delivered to passengers.

Duties and Responsibilities

• Supervises the day-to-day activities of lounge staff.


• Ensure all staff are properly trained according to airline standards.


• Provide efficient leadership and training for the lounge team in line with LSG values, ensuring world class guest service is provided in all functions.


• Ability to partner with cross-functional departments when needed.


• Ensure all Lounge employees comply with Airport regulations and requirements.


• Accountable for all compliances within the lounge, including health and safety compliances.


• Complete routine maintenance to ensure Lounge brand standards are maintained.


• Ensure necessary equipment is working and standards are met.


• Follow all service flow and SOPs and ensure adherence by all team members.


• Responsibility for both front-of-house and catering elements as business demands require.


• Accountability of the catering element, menus, and food quality.


• Work with a selected lounge chef as needed to create new menu options to be offered in the lounge.


• Ensure all food products meet desired product specifications, and standards according to LSG standards.


• Overseeing the ordering of all food and consumables.


• Develop and implement action plans to improve results.


• Monitors and manages the operational results of the lounge to recommend strategies that will maximize passengers’ satisfaction.


• Ensure lounge is properly staffed.


• Ensure all health and safety, and food and safety legislation is adhered to.


• Leading, motivating developing and directing the lounge team to maximize efficiency in customer service.


• Creating an environment where constant improvement is actively encouraged and recognized.


• Ensure an exceptional level of food display, service, ambiance and overall passengers’ satisfaction.


• Monitors passengers’ interactions to ensure proper training of all lounge staff.


• Upholds operation standards policies, work policies, and training programs.


• Completing weekly/monthly reports and providing regular updates in coordination with the Finance Manager.


• Completing monthly stock take.


• Maintain, order, and control the stock of consumable items within the budget.


• Ensure all food products met desired product specifications and standards according to LSG standards.

Qualifications and Skill Set

• BSc in Business Administration or related field. Masters will be an added advantage.


• 3 - 5 years work experience.


• Proven successful experience in hospitality and high-end guest service experience.


• Airport lounge experience will be an advantage.


• Ability to communicate in French an advantage.


• Good computer literacy skills.


• Strong interpersonal skills and an ability to communicate effectively with a broad range of individuals


• Problem-solving skills.


• Excellent time management and organizational skills.


• Ability to lead, inspire, and motivate a diverse team with fairness and empathy.


• Ownership and commitment to achieving growth.


• Experience maintaining budgets - prioritizing spending and driving profits.


• Results-oriented