• Application Deadline: Thu, 26 Oct 2023 00:00:00 GMT
• Position: Customer Experience Representatives


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Gbagada


• Job Field Customer Care 
  

Job Summary

• Ensures delivery of excellent customer service through accurate and fast processing of customer complaints/inquiries.


• Provides support to all internal and external customers, and leads.


• Communicates and coordinates with other departments and partners in order to fulfill customers’ needs.


• First point of customer contact for general inquiries, like product availability, pricing, etc.


• Builds and maintains business relationships with clients and suppliers by providing prompt and accurate service, so as to promote customer loyalty.

Essential Functions Statement(s)

• Receive complaints via phone, e-mail, and enter complaints/enquires into the system.


• Answers customer inquiries/communications as required.


• Enter customer's data into the system daily for easy follow-up on all monthly installment payments.


• Maintaining and ensuring all captured data are captured correctly.


• Ensure daily follow-up of all monthly payments due for the day


• Welcome calls to newly joined customers on product knowledge and usage


• Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers while Making and receiving both inbound and outbound calls


• Strictly monitoring of all customer payment plan and ensuring payment is done as at when due


• Provides back-up support to all internal departmental request within/outside customer service scope


• Facilitates the collection of competitive information to monitor business trends and opportunities


• Maintains detailed call activity reports and provides them to the Manager on a regular basis.


• Conduct customer satisfactory surveys on customers


• Conducts follow up phone calls to survey respondents who have concerns or questions

Requirements

• Candidates should possess an HND / B.Sc. Degree (Graduate) in any discipline


• Minimum of 2 years progressive customer service experience


• Ability to speak Hausa/Yoruba Language fluently


• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.


• Detail Oriented & Able to Multi-task.


• Excellent Communication Skills - Ability to communicate effectively with others orally and in writing.


• Conflict Resolution - Ability to deal with others in an antagonistic situation.


• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.


• Interpersonal - Ability to get along well with a variety of personalities and individuals.


• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.


• Team Builder - Ability to convince a group of people to work toward a goal.


• Autonomy - Ability to work independently with minimal supervision.

Computer Skills:

• Ability to operate a computer with Microsoft Office and Excel


• Must be able to speak one or more of the main languages (Hausa, Igbo and Yoruba) Fluently.