• Application Deadline:
• Position: Support Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Role Summary

• Reporting to the Support Specialist Team Lead. This is an onsite training role.


• Using your superior technical and training skills you will guide and educate agencies to understand and successfully use the Sabre system and Sabre products.


• Your ability to overcome objections to adopting Sabre and driving effective change management will be critical to success in this job

Key Tasks

• Delivery of on-site training at agency locations


• Presenting workshops on aspects of Sabre and Sabre products


• Scoping and present backs


• Staying current and keeping up to date on technical items related to Sabre


• Setting up and maintain a Sabre Primary Contact program at each agency

Responsibilities

• Deliver on-site Sabre and product training


• Participate in on-site floor walking and support to agencies as directed by manager


• Overcome change management challenges and motivate agencies to use Sabre


• Set up agency office procedures as they relate to Sabre, to ensure the best experience for users


• Get each agency to appoint an SPC and provide additional training as required to this user


• Understand and analyse data, into meaningful and actionable insights and take actions


• Keep current on the Sabre product line and third-party products and be able to effectively discuss these products with users and agency owners

Requirements

• Solid training experience in the GDS business


• Tech-savvy with ability to communicate technical product features effectively and enthusiastically to system users and managers


• Strong planning skills to enable and ensure that conversion and onsite training is organised in a timely and efficient manner


• Strong analytical skills with perception and understanding of how Sabre is being received and used in a customer environment


• Ability to understand technical matters and issues being experienced by Sabre users.


• Good listener. Problem Solver. Fast Learner.


• Commitment to stay up to date with Sabre products and processes.


• Strong communication skills. Using proven interpersonal skills and interact meaningfully with users


• Flexibility and willingness to take on ad hoc tasks as requested by manager


• Ability to travel as and when required even on short notice. This is a field-based position.