Identify potential customers within designated markets through various channels such as referrals, networking, and cold-calling.
Engage with prospective clients to understand their financial needs and goals, and present appropriate financial products and services.
Achieve individual sales targets and contribute to overall branch and organizational goals.
Continuously expand the customer base and explore new opportunities for business growth.
Develop a deep understanding of the microfinance bank's products and services, including loans, savings accounts, micro-insurance, and other financial offerings.
Educate potential clients about the features, benefits, and terms of various financial products to help them make informed decisions.
Build and maintain strong relationships with customers to enhance their loyalty and satisfaction.
Provide excellent customer service by addressing inquiries, concerns, and requests promptly and professionally.
Collect and verify necessary documentation from clients for loan applications, account opening, and other financial transactions.
Ensure compliance with regulatory requirements and internal policies during customer interactions and data collection.
Stay updated on industry trends, competitive landscape, and market conditions to adapt sales strategies accordingly.
Prepare regular sales reports, activity reports, and other relevant documentation as required by management.
Collaborate with colleagues, team leaders, and other departments to streamline sales processes and enhance overall customer experience.
Participate in training sessions and workshops to improve product knowledge, sales techniques, and customer service skills.
Requirements
Minimum of OND from a reputable institution.
Minimum of 1 year experience as a direct sales agent in a microfinance bank.
Goal oriented with the mind-set of meeting or exceeding sales target.
Integrity, professional and customer- centric approach to sales.