• Application Deadline:
• Position: IT Support Desktop Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Rivers


• Job Field ICT / Computer 
  

Purpose Statements:

To maintain and operate computer systems and/or network in the company.

Key Deliverables:

• Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary


• Monitor and evaluate data network infrastructure: Switches, routers, data network devices ,network links, PBX, telephones and implement changes as required to improve performance.


• Interface with 3rd party service providers when required.


• Monitor and evaluate voice network infrastructure: IPPBX, IPPhones, VoIPgateways, E1lines and implement changes as required to improve performance


• Provide periodic reporting of IT Support operations.


• AdvisestaffonappropriateproceduresfordirectingtheirIT-relatedqueriesandrecommendations


• Configure new workstations, routers, modems and desk phones.


• Deliver IT related assistance upon request


• Other duties may include End user education and IT Project implementation.

Knowledge/Skills:

• Must possess good understanding of windows-based applications and their interaction with the underlying operating system environment.


• Must possess good knowledge of windows server operating system and Network Infrastructure, hardware and software troubleshooting skills.


• Must demonstrate a blend of technical skills in desk top operating systems technologies system administration and use of Microsoft Office tools.


• Effective Leadership Skills


• Effective Communication and Reporting Skills

Minimum Qualification / Experience:

• BSc in Computer Science/Engineering


• At least 3years qualitative experience in technology deploy mentor support


• ITIL, CCNA, MTA/MCSA/MCSE certifications would be an added advantage

Personality Traits:

• Quick thinker


• Confidence and Resilience


• Good interpersonal skills


• Analytical skills

Working Relationships

• IT Manager


• Corporate Services Team


• Other functional departments