• Application Deadline: Mon, 2 Oct 2023 00:00:00 GMT
• Position: Assistant Client Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Duties and Responsibilities:

• Maintain client records and documenting processes.


• Identify potential client services concerns and facilitating proactive intervention steps.


• Interpret copywriting briefs to understand project requirements.


• Direct client complaints or complex queries to relevant departments in a timely manner.


• Collaborate with designers, PR and other professionals on large and smallscale marketing projects (e.g. email campaigns and landing pages).


• Ensure a positive and professional client service experience.


• Manage client inquiries via phone, email, online, or in person.


• Providing clients with technical assistance on products and services.

Requirements:

• Minimum of 2 years experience in client services and copy writing.


• Knowledge of online content strategy and creation


• Excellent writing, editing and proofreading skills


• Experience with SEO


• Exceptional ability in providing professional, efficient, and friendly client services.


• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.